Meet Your New Digital Workforce
Today’s digital-savvy customers expect immediate assistance at the touch of a button. But hiring an army of representatives to keep pace with consumers is an outdated business model that’s not scalable.
That’s why retailers like Carvana are evolving toward a new future of selling with a digital workforce of Intelligent Virtual Assistants that can engage customers in personalized, human-like conversations.
What is Conversational AI, Anyway?
Think of it as the ‘brain’ that powers a virtual agent. It combines Natural Language Processing (NLP) with machine learning. These two technologies work together to enable efficient, automated communication via text and speech by understanding customer intent, deciphering language, and responding in a human-like manner.
There is a reason there is a rising demand for AI-powered customer support services, it returns 10x ROI
The Future of Conversational AI is Here
As we navigate a complex, disrupted world, Intelligent Virtual Assistants have a vital role to play in the delivery of critical services. This is not about machines taking over, but about value-adding tools augmenting existing teams to meet user needs. With Dealers needing to support their staff while overcoming a variety of challenges, implementing conversational AI across multiple channels can deliver an improved experience without putting additional stress on already overburdened organizations.
Dealers will be able to increase revenue and reduce costs with more accurate and timely marketing efforts, Lead Handling, Long term follow-up, Service Department while ensuring a seamless and pleasant experience for their customers.
What “Your” Customers Say About Genius
“I just wanted to say thank you to for her help yesterday. It was my best experience due to her friendliness and being so helpful, not that I don’t always get taken care of just that this was a notch above the norm so Thank You!”