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DriveCentric Unveils DirectChat, Managed by "Genius" and Powered by GPT-4

Shawn Goebel
May 31st, 2023

DriveCentric, the leading automotive CRM provider, is thrilled to announce their flagship product, DirectChat, is now managed by Genius and powered by GPT-4. With managed DirectChat, dealerships can now offer their customers timely, reliable, and round-the-clock support via web chat, significantly enhancing customer satisfaction and streamlining the lead qualification process.

DirectChat is designed to enhance customer satisfaction by providing instant and scalable responses to web chat leads. With the advanced capabilities of GPT-4, dealerships can now offer consistent and accurate information to their customers, ensuring a seamless and personalized experience throughout their journey.

Key features of DirectChat, managed by "Genius", include:

  1. Instant and Scalable Responses and Lead Qualification: DirectChat leverages the power of GPT-4 to provide immediate responses to customer inquiries, ensuring that no lead is left unattended. With its scalable capabilities, DirectChat can handle a high volume of web chat interactions simultaneously, saving valuable time for dealership staff.

  2. Consistent and Accurate Information: By harnessing the cutting-edge language generation capabilities of GPT-4, DirectChat guarantees consistent and accurate information across all customer interactions. Whether customers are seeking information about vehicle specifications, pricing, or financing options, DirectChat ensures that the information provided is up-to-date and tailored to their specific needs.

  3. 24/7 Availability: DirectChat enables dealerships to offer round-the-clock support to their customers. Regardless of the time or day, every customer inquiry will receive a prompt response, creating a sense of reliability and convenience that enhances customer satisfaction.

DirectChat, managed by Genius

With DirectChat, dealerships can streamline their web chat support operations, saving both time and money. By automating lead qualification and providing instant responses, dealership staff can focus on other critical tasks while ensuring that every customer receives the attention they deserve.

Genius, a generative A.I. assistant, is seamlessly integrated into the DriveCentric CRM and equipped with vast industry knowledge. Genius can communicate independently with current and potential customers to qualify leads, schedule appointments, save deals, and even more as the technology progresses. Genius works behind the scenes, ensuring that every customer interaction is handled efficiently and effectively.

DriveCentric is proud to introduce DirectChat, managed by Genius, as the latest addition to its suite of automotive solutions. With its advanced features, dealerships can provide exceptional customer support, improve lead qualification, and ultimately drive business growth.

Please reach out to learn more about DirectChat, managed by "Genius", and to determine eligibility.

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