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Privacy Policy

Effective Date: January 1, 2023
Last Reviewed on Date: January 1, 2023
DriveCentric, Inc. (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide to us through any means, including, without limitation, when you visit the website www.drivecentric.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. However, this policy does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from the Website. Such links are to websites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Please read this policy carefully to understand our policies and practices regarding your information and how we treat it. If you do not agree with our policies and practices, your choice is not to use our Website, provide us with your information, or otherwise interact with us. By accessing or using this Website, providing us your information, or otherwise interacting with us you agree to this policy.

This policy may change from time to time (see Changes to Our Privacy Policy below). Your continued use of this Website, provision of your information, or other interactions with us after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to the Website. We do not knowingly collect personal information from children under 16.

If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at DriveCentric, Inc., Attn: Privacy, 12900 Maurer Industrial Dr. St. Louis, MO 63127 or via e-mail to info@drivecentric.com.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:
  • By which you may be personally identified, such as name, postal address, e-mail address, telephone number, profile picture, or any other identifier by which you may be contacted online or offline (“personal information”);

  • That is about you but does not individually identify you, such as a username; and

  • About your internet connection, the equipment you use to access our Website or mobile application, and usage details.

We collect this information:
  • Directly from you when you provide it to us or our third party service providers, such as when you sign up for an account on our Website;

  • Automatically as you navigate through the Website or mobile application. Information collected automatically may include usage details, IP addresses, city/state/country location, and information collected through cookies, web beacons, and other tracking technologies;

  • Our Chat Tool on our Website; and

  • From third parties, for example, our business partners.

Information You Provide to Us 
The information we collect may include:
  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, posting material, or requesting further services. We may also ask you for information when you report a problem with our Website or ask a question.

  • Records and copies of your correspondence (including email addresses) when we communicate with you.

  • Your responses to surveys that we might ask you to complete for research purposes.

  • Details of transactions you carry out with us and of the fulfillment of your orders. You may be required to provide financial information before placing an order with us.

  • Information that you provide from using our Chat Tool powered by Intercom.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies 

As you navigate through and interact with our Website or mobile application, we may use automatic data collection technologies to collect certain information about your location, equipment, usage, browsing actions, and patterns, including:
  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.

  • Information about your mobile device or computer and internet connection, including your IP address, city/state/country location, operating system, and browser type.

The information we collect a helps us to improve our Website and mobile application and to deliver a better and more personalized service, including by enabling us to:
  • Estimate our audience size and usage patterns to provide quality service.

  • Store information about your preferences, allowing us to customize our Website according to your individual interests.

  • Speed up your searches.

  • Recognize you when you return to our Website.

  • Troubleshoot issues with our mobile application.

The technologies we use for this automatic data collection may include:
  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. 

  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.

  • Web Beacons. Pages of our the Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

There are additional disclosures for California, Colorado, Virginia, Connecticut and Utah residents in the Special U.S. Privacy Information section below.  

Third-Party Use of Cookies

As you navigate through and interact with our Website or mobile application, we may use automatic data collection technologies to collect certain information about your location, equipment, usage, browsing actions, and patterns, including:

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

There are additional disclosures for California, Colorado, Virginia, Connecticut and Utah residents in the Special U.S. Privacy Information section below.  

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:
  • To present our Website and your account and their contents to you.

  • To communicate with you, including providing you with information, products, or services that you request from us.

  • To transact business with you.

  • To process your requests, purchases, transactions, and payments.

  • To operate our business, including use in our organizational and strategic planning, accounting and auditing, procurement, sales and marketing planning, public relations, materials management, information technology, security, database administration, research, legal compliance, and administration purposes.

  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

  • To perform relevant administrative services requested by you or needed to facilitate our relationship.

  • To fulfill the purpose for which you provide the personal information.

  • To provide you with notices about your account.

  • To notify you about changes to any products or services we offer or provide though it.

  • To help maintain the safety, security, and integrity of our online services, products and services, databases and other technology assets, and business.

  • To troubleshoot issues with our mobile application.

  • For product testing, development, analysis, engineering, and performance development and enhancement, including to develop, enhance and improve our Website, other products, and services.

  • To respond to customer complaints or reports of business concerns.

  • To make suggestions of our products and services which may be of interest for you and other marketing communications.

  • To process your employment application.

  • To protect our information technology, system, network and data and to otherwise provide cyber security.

  • To allow you to participate in interactive features on our Website.

  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about users of our Website is among the assets transferred.

  • In any other way we may describe when you provide the information.

  • For any other purpose with your consent.

  • If we believe that disclosure is required by law (including to meet national security or law enforcement requirements), or in response to a lawful request by public authorities.

There are additional disclosures for California, Colorado, Virginia, Connecticut and Utah residents in the Special U.S. Privacy Information section below.  

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We do not sell any personal information we collect or use, except as described in the Special U.S. Privacy Information section below. We may transfer to and store the personal information we collect in countries other than the country in which the personal information was originally collected, including the United States, Canada or other destinations. Those countries may not have the same data protection laws as the country in which you provided the personal information. When we transfer your personal information to other countries, we will protect the personal information as described in this policy and comply with applicable legal requirements.

We may disclose personal information that we collect or you provide as described in this policy:
  • To our subsidiaries and affiliates.

  • To contractors, service providers, and other third parties, including social media companies, we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

  • To contractors, service providers, and other third parties, including social media companies, we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information about our Website users is among the assets transferred.

  • To fulfill the purpose for which you provide it. 

  • For any other purpose disclosed by us when you provide the information.

  • With your consent.

We may also disclose your personal information:
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

  • To enforce or apply our terms of use and other agreements you have with us.

  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our business, our customers, or others.

There are additional disclosures for California, Colorado, Virginia, Connecticut and Utah residents in the Special U.S. Privacy Information section below.  

Choices About How We Use and Disclose Your Information

We use cookies to improve our products and your experience on the Website by evaluating the use of the Website, products and services, to personalize content and ads on the Website, to provide social media features and to analyze our traffic. We also share information about your use of the Website with our social media, advertising and analytics service providers for these purposes. By agreeing to the use of cookies on the Website, you direct us to disclose your personal information to these service providers for those purposes. 

We strive to provide you with choices regarding the personal information you provide to us.
  • Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of the Website may then be inaccessible or not function properly.

  • Promotional Offers from the Company. If you do not wish to have your email address or contact information used by us to promote our own products or services, you can opt-out through the unsubscribe function within the email itself or you may contact us at DriveCentric, Inc., Attn: Privacy, 12900 Maurer Industrial Dr. St. Louis, MO 63127or via e-mail to info@drivecentric.com. This opt out does not apply to information provided to us as a result of a product purchase, warranty registration, product service experience or other transactions.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

There are additional disclosures for California, Colorado, Virginia, Connecticut and Utah residents in the Special U.S. Privacy Information section below.  

Accessing and Correcting Your Information

To the extent required under applicable law, we will facilitate individual rights to confirm whether we process personal information from you and if we do, to request access to personal information, correct inaccurate personal information, delete personal information, restrict processing of personal information, receive personal information, and transmit this data to another data controller without hindrance. To make such requests, you may send us an e-mail at info@drivecentric.com, visit https://www.drivecentric.com/ccpa/, call us toll-free at 1-844-751-2355, or by mail at DriveCentric, Inc., Attn: Privacy, 12900 Maurer Industrial Dr., St. Louis, MO 63127. 

We will respond to your requests in accordance with, and within the appropriate timeframe determined by, the applicable law governing the use of personal information. Please note that we may require additional information from you in order to respond to a request, such as to verify or ensure proper authentication. We may not accommodate a request if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users.

There are additional disclosures for California, Colorado, Virginia, Connecticut and Utah residents in the Special U.S. Privacy Information section below.  

Special U.S. Privacy Information

If you are a California, Colorado, Virginia, Connecticut or Utah resident, state law may provide you with additional rights regarding our use of your personal information.

Information We Collect

Some of the information we collect information constitutes “personal information” under the California Consumer Privacy Act of 2018 (“CCPA”) and the California Privacy Rights Act of 2020 (“CPRA”) or “personal data” under the Virginia Consumer Data Protection Act (“VCDPA”), the Colorado Privacy Act (“ColoPA”), the Connecticut Act Concerning Personal Data Privacy and Online Monitoring (“CTDPA”), Utah Consumer Privacy Act (“UCPA”), or other similar state laws. All such information is referred to as “personal information” herein. 

In particular, within the last twelve (12) months, we collected (whether directly, indirectly (e.g., by observing your actions on the Website) or from third parties) the categories of personal, which constitute “personal information” under the CCPA and CPRA or “personal data” under the VCDPA, ColoPA, CTDPA, UCPA or other similar state laws, listed in the table below. Any such collection has been for of the purposes included in the appropriate section of the How We Use and Disclose Your Information section above.

Discover the Power of DriveCentric

Transform your automotive CRM with hyper-personalization and automation

Discover the Power of DriveCentric

Transform your automotive CRM with hyper-personalization and automation

Discover the Power of DriveCentric

Transform your automotive CRM with hyper-personalization and automation