Last modified: September 23, 2021
DriveCentric, Inc. (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy.
Please read this policy carefully to understand our policies and practices regarding your information and how we treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this policy.
Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 16 may provide any personal information to the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at DriveCentric, Inc., Attn: Privacy, 12900 Maurer Industrial Dr. St. Louis, MO 63127 or via e-mail to email@example.com.
California residents under the age of 16 may be provided additional privacy rights under applicable law; please see our Privacy Notice to California Residents for more information.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including information:
- By which you may be personally identified, such as name, postal address, e-mail address, telephone number, profile picture, or any other identifier by which you may be contacted online or offline (“personal information”);
- That is about you but does not individually identify you, such as a username; and
- About your internet connection, the equipment you use to access our Website or mobile application, and usage details.
We collect this information:
- Directly from you when you provide it to us or our third party service providers, such as when you sign up for an account on our Website;
- Automatically as you navigate through the Website or mobile application. Information collected automatically may include usage details, IP addresses, city/state/country location, and information collected through cookies, web beacons, and other tracking technologies;
- Our Chat Tool on our website DriveCentric.com; and
- From third parties, for example, our business partners, including social media companies.
Information You Provide to Us
The information we collect may include:
- Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, posting material, or requesting further services. We may also ask you for information when you report a problem with our Website or ask a question.
- Records and copies of your correspondence (including email addresses) when we communicate with you.
- Your responses to surveys that we might ask you to complete for research purposes.
- Details of transactions you carry out with us and of the fulfillment of your orders. You may be required to provide financial information before placing an order with us.
- Information that you provide from using our Chat Tool powered by Intercom.
You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website or mobile application, we may use automatic data collection technologies to collect certain information about your location, equipment, usage, browsing actions, and patterns, including:
- Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
- Information about your mobile device or computer and internet connection, including your IP address, city/state/country location, operating system, and browser type.
The information we collect automatically is only statistical data and does not include personal information. It helps us to improve our Website and mobile application and to deliver a better and more personalized service, including by enabling us to:
- Estimate our audience size and usage patterns to provide quality service.
- Store information about your preferences, allowing us to customize our Website according to your individual interests.
- Speed up your searches.
- Recognize you when you return to our Website.
- Troubleshoot issues with our mobile application.
The technologies we use for this automatic data collection may include:
- Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
- Web Beacons. Pages of our the Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To present our Website and your account and their contents to you.
- To communicate with you, including providing you with information, products, or services that you request from us.
- To transact business with you.
- To process your requests, purchases, transactions, and payments.
- To operate our business, including use in our organizational and strategic planning, accounting and auditing, procurement, sales and marketing planning, public relations, materials management, information technology, security, database administration, research, legal compliance, and administration purposes.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To perform relevant administrative services requested by you or needed to facilitate our relationship.
- To fulfill the purpose for which you provide the personal information.
- To provide you with notices about your account.
- To notify you about changes to any products or services we offer or provide though it.
- To help maintain the safety, security, and integrity of our online services, products and services, databases and other technology assets, and business.
- To troubleshoot issues with our mobile application.
- For product testing, development, analysis, engineering, and performance development and enhancement, including to develop, enhance and improve our Website, other products, and services.
- To respond to customer complaints or reports of business concerns.
- To make suggestions of our products and services which may be of interest for you and other marketing communications.
- To process your employment application.
- To protect our information technology, system, network and data and to otherwise provide cyber security.
- To allow you to participate in interactive features on our Website.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about users of our Website is among the assets transferred.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
- If we believe that disclosure is required by law (including to meet national security or law enforcement requirements), or in response to a lawful request by public authorities.
We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
Disclosure of Your Information
- To our subsidiaries and affiliates.
- To contractors, service providers, and other third parties, including social media companies, we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information about our Website users is among the assets transferred.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our business, our customers, or others.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us.
- Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by through the unsubscribe function within the email itself or you may contact us at DriveCentric, Inc., Attn: Privacy, 12900 Maurer Industrial Dr. St. Louis, MO 63127or via e-mail to firstname.lastname@example.org. To opt out of Google Analytics for Display Advertisers and customized Google Display Network ads, visit the Ads Preferences Manager.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
California residents may have additional personal information rights and choices. Please see our Privacy Notice to California Residents for more information.
Accessing and Correcting Your Information
To the extent required under applicable law, we will facilitate individual rights to confirm whether we process personal information from you and if we do, to request access to personal information, correct inaccurate personal information, delete personal information, restrict processing of personal information, receive personal information, and transmit this data to another data controller without hindrance. To make such requests, you may send us an e-mail at email@example.com, visit https://www.drivecentric.com/ccpa/, call us toll-free at 1-844-474-0050, or by mail at DriveCentric, Inc., Attn: Privacy, 12900 Maurer Industrial Dr., St. Louis, MO 63127. We will respond to your requests in accordance with, and within the appropriate timeframe determined by, the applicable law governing the use of personal information. Please note that we may require additional information from you in order to respond to a request, such as to verify or ensure proper authentication. We may not accommodate a request if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users.
California residents may have additional personal information rights and choices. Please see the California Privacy Rights section below for more information.
California Privacy Rights
This California Privacy Rights section applies solely to all visitors, users, and others who reside in the State of California (as used within this section, “consumers” or “you”).
Information We Collect
We collect information that constitutes “personal information” under the California Consumer Privacy Protection Act of 2018, as amended from time to time (the “CCPA”) as we collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
|A. Identifiers.||A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.||YES|
|B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).||A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
Some personal information included in this category may overlap with other categories.
|C. Protected classification characteristics under California or federal law.||Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).||YES|
|D. Commercial information.||Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.||NO|
|E. Biometric information.||Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.||NO|
|F. Internet or other similar network activity.||Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.||YES|
|G. Geolocation data.||Physical location or movements.||NO|
|H. Sensory data.||Audio, electronic, visual, thermal, olfactory, or similar information.||NO|
|I. Professional or employment-related information.||Current or past job history or performance evaluations.||NO|
|J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).||Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.||NO|
|K. Inferences drawn from other personal information.||Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.||NO|
For the purposes of this Section and our compliance with the CCPA, “personal information” does not include:
- Publicly available information from government records.
- Deidentified or aggregated consumer information.
- Information excluded from the CCPA’s scope, like:
- health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; or
- personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.
DriveCentric will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated, or incompatible purposes without providing consumers notice.
Disclosing Personal Information
DriveCentric may disclose consumers’ personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter into a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
In the preceding twelve (12) months, DriveCentric has disclosed the following categories of personal information for a business purpose:
- Category A: Identifiers.
- Category B: California Customer Records personal information categories.
- Category C. Protected classification characteristics under California or federal law.
- Category F: Internet or other similar network activity.
We disclose consumers’ personal information for a business purpose to the following categories of third parties:
- To our affiliates and subsidiaries;
- To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. These service providers include, but are not limited to,
- Dealership Management Systems,
- Credit Approval Systems,
- Dealer Marketing Companies,
- Appraisal Software Companies,
- Automotive OEMs, and
- Social Media Companies;
- With advertisers, advertising- and marketing-related services providers and partners as well as companies that help us learn how you and others interact with our content;
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about users of our website is among the assets transferred; and
- To third parties (other than our affiliates and subsidiaries) to market their products or services to you if you have not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
Sales of Personal Information
We may also share consumers’ personal information by selling (as such term is defined in the CCPA) it to third parties, subject to the right to opt-out of those sales. Our personal information sales do not include information about individuals we know are under age 16. In the preceding twelve (12) months, we have sold the following categories of personal information:
- A. Identifiers.
- B. California Customer Records personal information categories.
- C. Protected classification characteristics under California or federal law.
We sell the above categories of personal information to the following categories of third parties:
- Dealership Management Systems and
- Automotive OEMs.
For more on your personal information sale rights, see the Personal Information Sales Opt-Out and Opt-In Rights subsection within this California Privacy Rights section.
Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This subsection describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose the categories and specific pieces of information we have collected, and certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting or selling that personal information.
- The categories of third parties with whom we share that personal information.
- The specific pieces of personal information we collected about you (also called a data portability request).
- If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- sales, identifying the personal information categories that each category of recipient purchased; and
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the personal information, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us:
By visiting https://www.drivecentric.com/ccpa/
In writing at
12900 Maurer Industrial Dr.
St. Louis, MO 63127
By phone Toll-free at 1-844-474-0050.
Only you, a person authorized by you to act on your behalf, or an entity registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 45 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Personal Information Sales Opt-Out and Opt-In Rights
If you are age 16 or older, you have the right to direct us to not sell your personal information at any time (the “right to opt-out”). We do not sell the personal information of consumers we actually know are less than 16 years old, unless we receive affirmative authorization (the “right to opt-in”) from either the consumer who is at least 13 and less than 16 years old, or the parent or guardian of a consumer less than 13 years old. Consumers who opt-in to personal information sales may opt-out of future sales at any time.
To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting the following Internet Web page link:
Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time by: writing to us at DriveCentric, Inc., Attn: Privacy, 12900 Maurer Industrial Dr., St. Louis, MO 63127 or by calling us toll-free at 1-844-474-0050.
You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.
We will not discriminate against you for exercising any of your rights under the CCPA. Unless permitted by the CCPA, we will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to the value to us of your personal information and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
Other California Privacy Rights
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to firstname.lastname@example.org or write us at: DriveCentric, Inc., Attn: Privacy, 12900 Maurer Industrial Dr., St. Louis, MO 63127.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions and personal information will be encrypted.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.
Unfortunately, the transmission of information using the internet or any mobile application is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to or through our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
We may amend this policy at any time. If we make any material changes this policy, we will notify you by prominently posting notice of the changes this page. We encourage you to periodically review this page for the latest information this policy and our privacy practices.
If you have questions about this policy or any subject discussed herein, please feel free to contact us:
By visiting https://www.drivecentric.com/ccpa/
In writing to DriveCentric, Inc.
12900 Maurer Industrial Dr.
St. Louis, MO 63127
By telephone toll-free at 1-844-474-0050.