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Engagement Hub

Customer Experience has Evolved

Move over CRM. You, alone, are no longer enough to win today’s consumers. In this digital-first world, the bar is rising for car dealerships. Customers expect to engage with a brand using the same communication channels they use to connect with friends and family.

One of the most powerful software tools a business can use to manage complex relationships is a Customer Engagement Platform.

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Create Digital Showroom Experiences in Real-time

Personalize the digital journey to help you stand out and sell more
Handshake

Personal

Equip your team to engage across multiple channels inside the CRM.

76% of consumers expect communication from multiple channels

Clock

Responsive

Keep your team organized and streamline workflows for easier selling.

83% of consumers expect immediate engagement from a company

Eye

Visible

Insight through analytics increases your teams’ efficiency and success.

59% of consumers want businesses to have the newest technology

Conversations

One Screen for Every Engagement

Today’s consumers crisscross different channels and devices when communicating. That’s no problem with DriveCentric! We make it easier than ever by bringing together all your customer replies in one centralized location. Combining videos, texts, emails and calls in a multi-channel sequence boosts response rate to engage shoppers wherever they are.
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Video

Personalized Videos Get Serious Results

Personalized videos increase response rates by 216%*. And videos make selling fun! 🤗 It’s even more engaging when you use animated filters, backgrounds and dealer-branded logos available with the DriveCentric Camera. Connecting personalized videos with your CRM means you control capturing and sending videos with the added benefit of detailed reporting and analytics.

Source: Vidyard

Live Rooms

Your Showroom in Any Room

Navigating online retail can sometimes feel confusing, especially if you have questions and no one is there to help. With live video streaming, you can create an immersive buying experience in any location with online access for vehicle
walk-arounds, purchase negotiation, F&I or questions. Keep the sales process moving while giving customers the personal touch they expect!
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Marketplace Lead Management

Fast-track Facebook Leads

Dealerships that list vehicles for sale on Facebook Marketplace are now in luck! 🍀 With DriveCentric, you can manage Facebook prospects from beginning to end and close deals in less time – all from inside the CRM. Best of all, every conversation is recorded inside the Customer Card for easy management.
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Hit List

Know Who’s on Your Digital Doorstep

As the doors to your showroom turn digital, are you able to track shopper behavior? Now you can! ⚠️ Alerts of website browsing activities give you the advantage of knowing what shoppers are in the market for, even before submitting a lead. So then you’re able to have more productive conversations at just the right time, improving decision-making for a faster sales cycle.

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Snap

Finalize Deals with a Snap!

Everyone knows the importance of delivering exceptional car-buy experiences. Now, take it a step further! 📸 Capture and post sold customers and their new vehicles directly to your dealership’s Facebook page to boost social engagement. Your buyers’ can share on their own timeline or use photos you email however they want.
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More Resources

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Product Update: Live Dashboard

The new Live Dashboard offers easy access to key reporting insights.
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Product Update: All-New Reporting

Experience the new DriveCentric Standard & Advanced Reporting Suite.
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Product Update: DriveUniversity

Take your automotive skills to the next level with new training.
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Texting

Engage Buyers with Messages that Get Responses

Keep customer conversations moving quickly with the industry’s most robust dealership texting tools.

Faster Communication

Faster Communication
Break the ice and build more personal relationships with customers by making the purchasing process fun. Keep conversations moving and build relationships by engaging customers with emojis, GIFs, photos or videos sent via text.

Personalized Connections

Personalized Connections
2Break the ice and build more personal relationships with customers by making the purchasing process fun. Keep conversations moving and build relationships by engaging customers with emojis, GIFs, photos or videos sent via text.

Safer Communication

Safer Communication
3Break the ice and build more personal relationships with customers by making the purchasing process fun. Keep conversations moving and build relationships by engaging customers with emojis, GIFs, photos or videos sent via text.
Faster Communication
Personalized Connections
Safer Communication

Why Dealers Love DriveCentric

Hear from a few of our happiest customers.
Michael Dunlap

"DriveCentric has changed the way we approach business -- we spend more time communicating for better engagement with our guests."

Michael Dunlap, Vice President, Business Development

Schomp Automotive Group
Matthew Casebeer min

"Once we added video to our follow-up, internet closing rates shot up 5% and has steadily increased YOY."

Matthew Casebeer, Partner

Capitol Auto Group
Matthew Casebeer min

"Our engagement has increased 18-20%, and salespeople are getting an average of 75 more leads a month."

Matthew Casebeer, Partner

Capitol Auto Group
Matthew Casebeer min

"A big reason we switched to DriveCentric… the ability to text and email videos right from the CRM -- it's so easy!"

Matthew Casebeer, Partner

Capitol Auto Group

Learn What DriveCentric Products Can Do For You

A digital-first platform that will transform your business.

CRM Hub

Unite sales data to drive visibility and efficiency.


Explore Hub

Engagement Hub

Interactions that help you stand out and sell easier.


See Demo

Automation Hub

Workflows on autopilot elevate productivity.


Explore Hub